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PART 1

Questions 1 – 10

Complete the form below.

Write ONE WORD AND/OR A NUMBER for each answer.

Customer Satisfaction Survey

1. Customer details
  • Name: Sophie Bird
  • Occupation:
2.
  • Reason for travel today:
3. Journey information
  • Name of station returning to:

4. Type of ticket purchased: Standard

ticket

5. Cost of ticket: £

6.
  • When ticket was purchased: Yesterday
  • Where ticket was bought:
7. Satisfaction with journey
  • Most satisfied with: the wifi
  • Least satisfied with: the this morning.
8. Satisfaction with station facilities
  • Most satisfied with: how muchwas provided
9.
  • Least satisfied with: lack of seats, particularly on the

10. Neither satisfied nor dissatisfied with: the

available

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