Listening Test 31

Questions 1-4

Questions 1-4

Complete the form below.

Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

Product Incident Report

1.

Example

Product: rice cooker

Model Number:

2.

Price of the Product: £

3.

Name of the Branch:

4.

Problem:

Questions 5-10

Complete the form below.

Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.

CUSTOMER’S INFORMATION DETAILS

5.

Name: Herbert Hewitt

Address:

6.

Postcode:

7.

Method of payment:

8.

Card’s Expiry Date:

9.

Method of Compensation:

10.

Shopping Frequency:

Questions 11-15

Listen to the directions and match the places in questions 11-15 to the appropriate place among A-E on the map.

11.

Student Centre

12.

Health Centre

13.

Internet Unit 1

14.

Complaint Office

15.

Cafe

Questions 16-20

Complete the sentences below.

Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

16.

Students in a room don’t need to share a

with ones in other rooms.

17.

Everyone has to write down his name on the

.

18.

All the students use a

to enter the dorm’s front door

19.

If you want to wash your clothes, go to the laundry room which is located in the

.

20.

The dormitory closes at

every night.

Questions 21-22

Choose the correct letters, A-C, and write each next to questions 21 and 22.

According to Betty, which lines describe the sales of both cheese and oil in New Zealand and Colombia?

21.

Choose the correct letter

22.

Choose the correct letters

Questions 23-24

Write the correct letters, A-E, next to questions 23-24.

Which TWO of the following are sales strategies for chocolate in Italy and Germany?

A Locate near a children’s school

B Change the location of the product on shelves

C Give a free gift

D Make it the cheapest brand

E Make Schmutzig the second cheapest brand

23.
24.

Questions 25-30

Complete the table below.

Write NO MORE THAN TWO WORDS for each answer.

Research plan

25.

Betty wants to find out the effect of

on cosmetic sales.

26.

She is also researching its impact on

sales.

27.

Bruce is studying how

might influence the sales of cookies.

28.

He wants to explore how pricing relates to

29.

He’s looking into the influence of packaging on

, and sales.

30.

The professor highlighted the importance of recognizing how

can shape marketing strategies.

Questions 31-37

Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

Talking about the history of bikes

31.

In the 1830s, bikes had wooden wheels covered with metal and needed less

than walking.

32.

However, they were quite

33.

In the

, the chain and sprocket were introduced.

34.

The chain and sprocket are

35.

These bikes were easier and

to ride.

36.

In the 1880s, bikes began to us

, making the ride more comfortable.

37.

In the 1890s, bikes had equal-sized wheels, which made them

Questions 38-40

Choose THREE letters, A-F, and write them next to questions 38-40.

The invention of different gears on a bicycle affected which THREE of the following?

A Wheel size

B Balance

C Rate of speed

D The back wheel

E Safety

F Downhill travel

38.
39.
40.