Complete the notes below.
Write ONE WORD AND/OR A NUMBER for each answer.
Complaint to the airport
Example Name : Jack Dawson
Address:
Road, Exeter
Postcode:
Telephone: work:
home: 798662
Choose the correct letter, A, B or C.
What aspect of the flight does the man complain about?
What does the man think about the food served during the flight?
What does the man think of the service of the staff?
Complete the sentences below.
Write NO MORE THAN TWO WORDS for each answer.
The man felt satisfied with
because it was quick.
During the flight
facilities helped him distract from other poor quality of the service.
As a gift, a 20% discount on the
fees will be offered.
The flight company also offers the man a
worth £20.
What is customers’ attitude towards the following services?
Write the correct letter, A, B or C, next to questions 11-16.
A They are very interested.
B They might be less interested.
C They are not interested.
a free gift
a driver for an extra fee
a package service
updated car models
a discount
a new branch company
What is the problem of the public transport?
According to the speaker, what is true about the transportation?
According to the speaker, what is true about the bus?
What is the existing situation about the price of bus tickets?
What was the most difficult problem when the company was founded?
What is the staff unsatisfied with?
What was the problem of the manager?
What does the staff think of the new manager of the company?
What achievement has the organisation made already?
Complete the summary below.
Write NO MORE THAN THREE WORDS for each answer.
Since the company opened, there have been many problems with employment, but there is no
.
He needs to find a venue for financial training. It is very hard to run an organisation and the
is of great importance to staying organised.
To enhance the organisation skills, there is a section on
in the library where some valuable books can be found.
In addition, the library contains some useful resources, such as a collection of documentaries on personal organisation, the literature on
,
and the articles on the
• Cases and examples are from practice conducted in
as well as rural areas.
Acid rain
• The chemicals have devastating effects on the architecture.
• The government try to reduce the negative effects.
• Funds have been received from a
•
experience lower levels of acid in damaging pollutants.
• In recent years, Alter Project focuses on the buildings made of
Pollution
• One of the main sources of pollution is from the construction industry.
is used to reduce pollution in Sky Tower.
• Construction is affected by the increased
in winter.
• Humidity affects the
buildings whose grain can be condensed by moisture from the air.
Building & Technology
• Ground conditions can be a problem when the density of the
is wrong.
• Architects can now monitor the
of buildings.
• The government should make
for the architects.